What type of butters and oils do you use in your products?
We use only raw and organic plant butters and oils including shea butter, cocoa butter, coconut oil, grapeseed oil, sweet almond oil for our products.

Are your products safe for children?
Our products are made with natural organic ingredients and are considered safe for both adults and children.  It is important to always conduct a patch test to make sure that there are no allergic reactions.

What product sizes do you offer?
For our whipped body butter we have 8oz and 2oz jars. Since our butters are whipped the net weight will be different from the standard size. However, all our butter jars are completely filled.

Our body oil comes in a 4 oz dropper bottle

Our hair growth oils come in 4oz and 2 oz dropper bottles.

Our hair growth elixir sprays come in 8 oz and 4 oz bottles.

What is your order processing time?
10 business days order processing time. All items are shipped using United States Postal Service (USPS) and once shipped usually take 3-5 days to arrive.

Why did my body butter arrive melted?
During warmer/summer months the body butter may melt. We do everything to ensure that this doesn’t happen. If melting occurs simply place in the fridge for approximately an hour. This will not affect the quality and nutrients of the body butter. Always store the body butter in a cool, dry place, away from sunlight.

Do you use any preservatives or chemicals in your products?
For our products there are no preservatives used. Our products are also free of synthetic ingredients, parabens, phthalates and sulfates.

How do I track my order?
Once you place an order you will receive a confirmation email. Once your order is processed and shipped you will receive an email with the tracking number.

What can I do if I haven’t received my package and want a refund?
Please refer to our refund policy above
If you still need help or have any additional questions, please contact us at: www.oebenterprises.com

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